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Know how your privacy is handled

Live Dealer Lobby, Wins of Fortune, and QRIS wallet checks create records we need to protect, so our Privacy Policy tells you what we collect before you open…

Account data explainedDANA, OVO, GoPay, QRIS recordsDevice session checks09:00-02:00 WIB support

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Clear privacy terms for Indonesia accounts

uno slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy setting starts with the account form: we ask for the details needed to create your login, match wallet receipts, and answer support requests without asking for extra documents unless a check is needed. When you use DANA, OVO, GoPay, or QRIS, we record transaction

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references, time stamps, and account match results, not your full wallet balance or app history. Cookies help keep you signed in on the same phone and flag a new device from Jakarta or another Indonesia location. Access to services and account eligibility depends on local law,
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so this policy explains privacy handling only and does not change any local rule. You can ask us to correct account data through the Help Center after you pass the account security questions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach us about privacy choices

Privacy questions deserve a clear route, not a generic inbox. We separate account access, payment-record checks, and data-change requests so you can send the right detail the first time. Our support team is available 09:00-02:00 WIB through live chat and the Help Center form, with email follow-up when a request needs identity checks or a written reply for your records.

Team online

Live chat

Use live chat from 09:00-02:00 WIB when you need to ask what data is stored on your account, why a device alert appeared, or how to find Profile > Personal Data.

Help Center form

Send a Help Center form for corrections, access copies, or cookie questions. Include your username, registered phone number, and the payment rail involved, such as QRIS or OVO, so we can locate the record.

Email follow-up

When a privacy request needs a written trail, we continue by email after chat verification. We will not ask for your wallet PIN, one-time password, or full card-style screenshots.

DATA CARE

Control your data inside the account

Good privacy practice is part of the account flow, not a separate promise. We collect only the details needed to run login, wallet matching, support, fraud checks, and…

Account details

We use your account name, phone number, login status, and hashed password record to identify you and protect access.

Payment references

DANA, OVO, GoPay, and QRIS activity creates reference numbers, time stamps, and match results in our wallet system.

Cookie use

Cookies keep your session active, remember language choice, and help detect unusual access.

Device security

Account > Security shows active sessions and recent device activity when available.

Record retention

We keep account and payment records for service, dispute handling, and security checks, then remove or separate them when they…

Correction requests

You can ask us to correct outdated account data through live chat or the Help Center form.

Privacy Policy questions before you join

Before you join, you may want to know what happens to your name, phone number, wallet receipts, and device records. These answers focus on the Privacy Policy only: what we collect, why we keep it, how you ask for access or correction, and how support confirms you are the account holder. Use them before you open an account or whenever a privacy setting changes.

We collect the details needed to create and protect your login: username, phone number, hashed password record, device session, and payment references when you use DANA, OVO, GoPay, or QRIS. We do not need your wallet PIN.

We keep payment references so support can match a wallet transfer to your account, answer receipt questions, and check unusual activity. The policy covers reference numbers, time stamps, and match results, not your full wallet app history.

Open Help Center from your account, choose the privacy request option, and confirm the security questions. We may continue by email if the copy includes payment records or login history tied to your phone.

Yes. Go to Profile > Personal Data for editable fields, or contact support when the field is locked for security. We ask for account checks first so another person cannot change your contact details.

We use cookies for login sessions, language choice, fraud checks, and basic site measurement. You can clear cookies in your browser, but you may need to log in again and confirm a new device alert.

We keep records only as long as needed for account service, dispute handling, security checks, and legal record duties that depend on local law. After that, records are deleted or separated from account use.

Start with live chat during 09:00-02:00 WIB and ask for a privacy follow-up. If the answer needs more detail, we move it to the Help Center form with a written response.

Know how your privacy is handled

Reach us about privacy choices

Live chat

Help Center form

Email follow-up

Control your data inside the account

Account details

Payment references

Cookie use

Device security

Record retention

Correction requests

Privacy Policy questions before you join

01 What personal data does uno slot collect when I open an account?

02 Why do you keep DANA, OVO, GoPay, and QRIS records?

03 How can I ask for a copy of my account data?

04 Can I correct my name or phone number?

05 What cookies do you use on my device?

06 How long do you keep my privacy records?

07 Who can I contact if a privacy reply feels unclear?

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